FAQ
Standard Office Hours
Monday: 10:00am-5:30pm PST
Tuesday: 10:00am-5:30pm PST
Wednesday: 10:00am-5:30pm PST
Thursday: 10:00am-5:30pm PST
Friday: 10:00am-5:30pm PST
Saturday: 10:00am-5:30pm PST
Sunday: Closed
Standard UPS / USPS Shipping Hours
We, Sun Leader Inc., make every effort to ship out all orders received within 24hr-48hr after receiving the order under normal circumstance.
Order received over the weekend, long weekends and holidays may be delayed a bit beyond the 24hr-48hr usual range.
Please be reassured we will make every effort to get your order released for final delivery as soon as we possibly can.
Please note: For UPS Next day air, 2nd day air, 3rd day express service. USPS Expedited and Priority service. The daily cutoff is set at 12:00pm PST.
Orders expected to be processed with the above mentioned services must be received before the cutoff time.
Monday: 10:00am-4:00pm PST (USPS 3:00pm PST)
Tuesday:10:00am-4:00pm PST (USPS 3:00pm PST)
Wednesday: 10:00am-4:00pm PST (USPS 3:00pm PST)
Thursday: 10:00am-4:00pm PST (USPS 3:00pm PST)
Friday: 10:00am-4:00pm PST (USPS 3:00pm PST)
Saturday: Closed
Sunday: Closed
Important Note: 2017 UPS Holiday Reminder
All of us at Sun Leader Inc. would like to thank you for your continuing support and patronage.
Below we have provided a list of holidays we traditionally have follow alongside of our primary shipper UPS.
New Year’s Day – January 1, 2017
Memorial Day – May 29, 2017
Independence Day – July 4, 2017
Labor Day – September 4, 2017
Thanksgiving Day – November 23, 2017
Christmas Eve – Detail Listed Below
Christmas – Detail Listed Below
Christmas (Observed) – Detail Listed Below
New Year’s Eve – Detail Listed Below
New Year’s Day – Detail Listed Below
New Year’s Day – (Observed) – January 2, 2018
Our office and warehouse will be closed for the Christmas and New Year holidays starting on the December 24, 2017 and reopen January 2, 2018
Orders received during these holidays will be processed in the order it was received shortly after the end to these holidays.
But due to the possibility of high volume of orders received, please allow an additional 1 to 2 business day on top of the normal turnaround time for orders to be picked, packed and shipped out.
If you have any questions and/or need any assistance to adjust your delivery day, please call our Customer Service Line at 1-213-621-2818
Minimum Order
We require a minimum order US100 Dollars excluding shipping cost.
Order Turnaround Time
All orders placed and confirmed during the weekdays will usually be processed and shipped out within 24hr to 48hr after the confirmation.
All orders placed and confirmed during the weekends will be processed during the next business day (please allow 24hr to 48hr from the business day for us to complete the shipping process)
Resale Permit
All “First Time” California customers will need to submit a copy of their California resale permit and California resale certificate to be kept on file with us. If you are unable to provide a California resale permit we will not be able to complete any order with you.
All customers outside of California that wish to ship to an address inside California will also need to submit a copy of the California resale permit for the recipient of that the package.
Due to the status of our business entity here in California we are required by California state board of equalization guideline to request for this information. To learn how to obtain a permit, you may visit your State Board of Equalization office or visit ( “BOE”) to learn more. Thank you for your understanding.
Returns
All returns must be processed within 7 days of receiving our delivery. Any item returned after 7 days will not be accepted.
A receipt of shipping the return goods would serve as proof of return date. All return shipping fees of sending the items back will NOT be refunded. If you paid for shipping and handling on the order, we will reimburse the shipping fee to you along with the merchandise cost.
In case of a defected item, please email us a photo of the defect. You may find the contact info in the “Contact Us” page. We will refund you full amount and also reimburse you the shipping fees. All styles must be returned in their original packaging and dozen form. Please do not keep pieces for any reason. We will either resend merchandise desired or process the refund base on the original invoice upon confirmation of the return.
Return Policy for Mirrors
All returns must be processed within 14 days of receiving our delivery. Any item returned after 14 days will not be accepted.
Defected Products:
For items that are defects, please email the proof of the damaged goods to our customer service and we will refund you full amount after evaluation. Please keep the product handy until you received a full refund from us, usually takes a bout 20-30 days depending on the credit card service provider.
If you simply feel this item is unfitted, within 14 days of time, you may submit a refund request. You will be responsible of shipping the product back to our office at your cost. Once we inspect the return good at its original condition, we will issue a refund credit back to you with an extra 5% handling charge. Please make sure the product is at a resalable condition in order to receive full refund.
